Insurance Policy

We are out of network providers since the services we offer do not fit the typical insurance model.  Families/adults with SM can contact their insurance carrier to determine their out-of-network coverage benefits. In addition, many families/adults with SM have been able to receive single case agreements since we are one of the only centers in the world that treats Selective Mutism. To help facilitate the conversation with your insurer view the coding guide below.

SMart Center Insurance Coding Guide

Financial Assistance

We understand that finances can be an obstacle to care for some. The SMart Center has established a financial assistance program that provides reduced rates to qualifying families. Apply today!

Financial Assistance Application  Please allow 2 weeks for application processing.

Cancellation Policy

We ask that you give us as much notice as possible prior to a scheduled appointment if it needs to be rescheduled. We have a long waiting list for appointments and the sooner you let us know, the better the opportunity to allow for another patient in need of our services to take that time. We understand that unforeseen circumstances can cause a family to cancel their appointment. Our office staff sends out reminders via email, so families can confirm their appointment. If we receive less than 24 hours’ notice that an appointment time needs to be rescheduled, then payment is still due as previously scheduled. No show appointments, unless a sudden emergency occurs where documentation can be provided, are not acceptable and payment is required for the no-show appointment. Cancellation policies may differ due to appointment type.